Fitbit Versa Says Data Not Cleared Sync and Try Again [5 Quick Fixes]

Fitbit has already gained much popularity worldwide. It is extensively recognized for its features and accuracy. Most of the time, Fitbit devices operate very smoothly. Even so, Issues still happen like you may notice your “Fitbit Versa says data not cleared sync and try again.” 

Fitbit users face this issue in which a large red X appears on their screen, and a message appears on the display that Data is not cleared, sync, and Try Again. But don’t worry; we’ve got you covered. In this post, we’ve provided a number of approaches for resolving this problem.

A straightforward solution is synchronizing your Fitbit to the Fitbit app or using Connect. This will allow you to bypass this prompt. However, if the issue persists, here is a quick guide, including the reasons and solutions for this problem.

Fitbit Versa Says Data Not Cleared Sync And Try Again – Reasons And Solutions

Fitbit Versa Says Data Not Cleared Sync And Try Again – Reasons And Solutions
Fitbit Versa Says Data Not Cleared Sync And Try Again – Reasons And Solutions

Synchronization helps your Fitbit get the most updated functionalities. In case it does not sync, you will not get updated data. Moreover, Syncing updates your Fitbit when anything changes online and keeps your device up to date with the latest features.

The issue when your Fitbit Versa says Data not Cleared Sync and Try Again might occur for many reasons. One of the main reasons is when you try to make your Fitbit factory reset while it is still paired with your device. Let’s have a closer look at the reasons and the solutions for this problem.


The hitch in which Fitbit versa displays a red X with a message saying Data not Cleared sync and try Again occurs due to many other reasons. Below are some of the most common reasons that can cause this message to appear on your Fitbit screen.

Fitbit Not Paired Properly

When your Fitbit is not properly paired with your device, there is a high chance that this warning will appear on your screen. In such a case, your Fitbit does not communicate with your device correctly, and there is no syncing between your smartphone and your Fitbit. 

One possibility is that your Fitbit is paired with more than one device, like your mobile phone and computer, at the same time. Connection with multiple devices at the same time can lead to this problem as your Fitbit doesn’t recognize to sync data with your phone or computer.

Fitbit Not Having An Active Internet

You need effective internet so that your Fitbit can sync with your device. If no internet is available, you can encounter this issue. If your Fitbit has no active internet, it cannot communicate with Fitbit servers and update content on your device. 

Low Battery

If your Fitbit device is low battery, it automatically stops syncing data. This can also be a reason for this problem. Fitbit automatically senses low battery and eliminates extra loads to prevent battery drainage. This mechanism makes the data sync shut down as the battery becomes low.  

Software Update

If your Fitbit is not updated to the latest version, you might encounter the issue “Fitbit Versa Says Data Not Cleared Sync and Try Again.” New firmware updates bring new features along with them. Old versions may be a significant reason your Fitbit is not synchronizing data properly.


Here are the solutions to bring your Fitbit to Its normal functioning after it says Data not Cleared Sync and Try Again.

Reboot Your Fitbit Device

Rebooting your device always works for any problem. Here are the steps which you can follow to restart your Fitbit.

  • Press and hold the side button for 10 seconds.
  • Wait Until the Fitbit logo appears.
  • Remove your fingers from the button.

If your Fitbit still does not restart. There is another way.

  • Go to your Fitbit Settings.
  • Scroll to the about options.
  • Tap on About.
  • Scroll down until you see Reboot Device.
  • Tap on Reboot Device, and there you go.

Disconnect Your Device’s Bluetooth.

You can also try disconnecting your device’s Bluetooth. Follow the below steps to disconnect your device’s Bluetooth.

  • Go on to your Fitbit app
  • Tap on the Today option at the bottom of the screen.
  • Go to the account setting at the left top of the screen.
  • You will see your device name. Tap on it.
  • Scroll down, and you will see an option “remove the device.”
  • Tap on it, and your device is disconnected.

After you have disconnected your device then, reconnect it again. This can also help solve the issue.

Erase Fitbit App Cache Memory

This might also work for you. Follow these steps to erase your Fitbit App cache memory on your device

  • On your mobile, go to settings
  • Then go to Apps
  • In Apps, tap on the Fitbit App
  • Tap on Storage and Cache.
  • Tap on Clear Cache.

This can also be of great use to bringing your Fitbit to Normal use.

Clear user data

Clearing user data is also a solution to this problem. You can remove user data by following the below-mentioned steps

  • Go to settings on your Fitbit.
  • Swipe down to Device Info and Tap on it.
  • Swipe down to Clear User Data.
  • Tap on the hold for 3 seconds option.
  • Hold for 3 seconds, and you are done.

Uninstall Fitbit App

If the above steps do not work out for you, uninstall your Fitbit app on your device and reinstall it. Pair your device with Fitbit and enjoy using your Fitbit.

Frequently Asked Questions (FAQs)

Why does my Fitbit show “Data not cleared sync and try again?”

Before resetting your Fitbit, make sure that you disconnect it from your phone by turning off the Bluetooth. “Data not cleared, sync and try again” message often shows when you don’t follow the proper procedure while resetting your Fitbit.

Why is my Fitbit data not cleared?

Ensure that Fitbit app is running in the background. No go to the settings and clear all cache. You can also try “force stop” the Fitbit app. If it still doesn’t work, try restarting your phone.

Does resetting clears all my data on Fitbit?

Yes, once you factory reset your Fitbit or any device, it will restore its settings to default. Moreover, you may also lose all your data without backup. 

How do I reset my Fitbit versa?

To reset your Fitbit Versa to its factory settings, follow these steps:

Swipe over to the Settings section on your Fitbit Versa.
Scroll down and select “About.”
Scroll down and select “Factory Reset.”
Follow the instructions on the screen to confirm the reset.

Final Words

Fitbit always tries to improve its software and hardware. Still, you can face some issues that may be new to you, but these issues always have a solution. These issues might occur when your Fitbit does not have things required to work correctly, like internet, Bluetooth, etc.

Fitbit Versa Says Data Not Cleared Sync and Try Again - Final Words.
Image Credit: Fitbit

When your Fitbit Versa says data not cleared sync and try again, it’s not a big problem. The steps mentioned above will lend you a great hand to bring your Fitbit to standard Functionality whenever it displays this warning of Data not cleared. Enjoy! Your time with your Fitbit.

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