Fitbit Touch Screen Not Working – 4 Easy Methods

If you use Fitbit, you may have encountered the issue of the Fitbit touch screen not working correctly. Despite the device’s popularity and excellent tracking and smartwatch features, this issue is widespread among Fitbit users. Do you have this problem as well?

If your Fitbit screen is waking up on double tap, it might be due to these reasons. Either there is a pending update for your Fitbit or some technical glitch. Updating Fitbit is not an issue, as you can do it on your phone. You can restart your Fitbit to remove the glitch.

Fitbit trackers are great for tracking daily activities and health conditions. Moreover, it is an excellent partner for every phase of your life. However, sometimes it sucks due to unknown reasons. Read this article thoroughly to learn how to fix the Fitbit touch screen not working.

Fitbit Touch Screen Not Working – Reasons

There are two main reasons behind the unresponsive Fitbit touchscreen. The most common reason is the pending update. The other factor responsible for the unresponsiveness of the Fitbit screen is some technical glitch.

Uncover your fingers before using the Fitbit, as gloves do not work properly with Fitbit. Water droplets on the Fitbit screen may also alter its smooth functioning. Sometimes, the unresponsive screen of Fitbit is due to some physical damage or a bug in the software.

Some models of Fitbit do not start with a screen tap. Rather you have to either scroll down or sideways to activate the Fitbit screen. Sometimes, it is just due to a very small factor or glitch that can be treated by restarting the device. Read below to know the fixes.

4 Ways To Fix Your Unresponsive Fitbit Screen

Recharging your Fitbit to 100% battery can help treat the malfunctioned screen. Sometimes, the water lock feature of some Fitbit watches is also the culprit for the unresponsiveness of the Fitbit screen. Also, try changing your screen protector, as it can do a lot of good.

Here are the three simple ways to fix the unresponsive Fitbit screen at home. These methods are risk-free, except for the third one, which can erase all your data. Follow these methods, and if none of them worked, read the Fitbit community user’s experiences.

Restart Your Fitbit Tracker

Primarily, minor technical glitches in the software result in the improper working of the Fitbit screen. To tackle such glitches, restart your Fitbit device whenever you face any problem with your watch. Plug your Fitbit watch into the charger and hold the power button for 5 secs.

Some Fitbit trackers have different manual control. Models such as Luxe and Charge 5 restart thrice by pressing the power button. Whenever the tracker restarts, it gives you a smiley face on the screen, and the device vibrates to ensure that the system is rebooting.

Close Background Apps

The second way is to check if unnecessary apps are running in the background. Close all the background applications so the processor might get free to perform other tasks. Also, keeping fewer apps on your watch screen helps it function seamlessly.

Sometimes a third-party application may cause Fitbit to freeze without any notification or warning. In such a case, you can uninstall that app from your Fitbit through your phone. Installing apps from a third-party website can be risky for your Fitbit watch.

Update Your Fitbit Tracker

Check for updates whenever your Fitbit screen stops working or there is any similar issue. The Fitbit developers are constantly working to provide a better user experience by removing bugs and errors. Due to this, we often see an update after some time.

You can check for updates on the Fitbit app from your mobile. Clicking on the “device name” in your Fitbit profile can show you whether there is an update. You would see a pink box with a message for an update. Before starting the update, make sure your Fitbit is fully charged.

Format / Factory Reset Device

If none of the above methods worked, the last option is to factory reset your Fitbit. You can not remove some software bugs and glitches without thoroughly cleaning the device. Resetting the factory settings clears all the data on your device, eliminating the bug.

Visit your device’s settings to reset the factory setting. Ensure you don’t have any necessary data on your device, as you would lose all personal data, apps, files, and everything. Though this method applies to all Fitbit watches, we won’t recommend it unless it’s the last option.

Ask In Fitbit Community

Being a part of the Fitbit community can help you solve many Fitbit-related issues if you are a Fitbit user. The members of the Fitbit user community have great experiences fixing minor and major glitches and bugs in the Fitbit watches.

Most Fitbit users believe the above methods work best for the unresponsive screen. However, a few say that it is because you might have unintentionally enabled the “sleep mode.” Sometimes the apps on the lock screen are also responsible for such issues.

Frequently Asked Questions (FAQs)

This was all about how to deal with the Fitbit touchscreen not working. All the methods are tested by Fitbit users and recommended by experts. However, the last “factory resetting the device” method is a risky option, so we don’t recommend it.

Moreover, joining the Fitbit users community can significantly help you if you are a regular Fitbit user. You may also contact the customer support team of Fitbit. They are friendly and have some great suggestions and fixes you can apply to fix an unresponsive screen.